School of Music sunset

Accessible Online Video Platforms Workshop 11/5

Audrey Bryk-Lee, ITC (ITS), and Melanie Eley, Web Accessibility Coordinator for UNCG Online: The Division of Online Learning, are hosting a web accessibility workshop on November 5, 2020. See details below:

Making Online Video Platforms Accessible for Everyone

Date: Thursday, 11/5
Time: 12:00-12:30 pm
Location: virtual via Zoom

Canvas Storage Alternatives

ITS has added two videos describing alternative storage solutions in Canvas to the UNCG ITS: Learning Technology Youtube Channel. Please contact Daniel Rice if you have any questions.

Respondus Monitor

Respondus Monitor UPDATE:

UNCG now has Respondus Monitor Unlimited. The current licensing lasts until August 1st, 2021. More information from UNCG ITS.


Webex Service Retirement – December 7, 2020

Webex will be officially retired as a service offering at UNCG on December 7, 2020. Please see more information below from UNCG ITS.

Information Technology Services (ITS) will retire Cisco’s Webex web conferencing service (Meetings, Events, and Training) at the end of our contract on December 7, 2020. The Webex service offering is being phased out to provide a more streamlined set of web conferencing services, which will be a cost savings for the University. Alternate solutions are available, including Zoom and Google Meet.


  • Webex Meetings, Events, and Training sessions scheduled for dates after December 4 will not occur.
  • Access to Webex through Canvas will be removed on the morning of December 7.
  • Access to Webex via will be disabled on the morning of December 7.
  • Backup/download Webex recordings between now and December 7.


If you currently use: We recommend you:
Webex Meetings, Events, and Training Reschedule your Webex Meetings, Events, and Training sessions in Zoom or Google Meet.
Webex Cloud Recording Backup Webex Recordings before December 7, 2020
Webex in Canvas Use Zoom in Canvas

Removal of Authentication Requirement for Zoom Cloud Recordings

Beginning on October 2, Zoom cloud recordings will no longer require authentication for viewing. Alternately, cloud recordings will have passcode protection as previously mentioned in a previous CVPA ITC news item.


As a result, when sharing a cloud recording, hosts must  provide the corresponding passcode for the recording. The passcode is provided in the email that is sent to hosts when Zoom recordings finish processing.

This change was made to address issues students experienced when accessing recordings in Canvas. Zoom made recent changes that enabled students to view recordings in Canvas without the passcode. However, a passcode will be required for viewers outside of Canvas.

Sharing settings can be changed on individual cloud recordings, if desired.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email


Upcoming Quality Matters Workshops

“Applying the Quality Matters Rubric” Free Online Workshop

You are invited to join the Applying the Quality Matters Rubric workshop facilitated by Dr. Racheal Brooks of NCCU. This workshop introduces participants to the Quality Matters Rubric and how to apply its standards to develop high-quality online courses and evaluate them.
This workshop occurs over 2 afternoons virtually in Zoom: 
Wednesday, 11/11/2020, 1PM-5PM and 
Thursday, 11/12/2020, 1PM-5PM.
UNCG Online has organized this workshop for faculty and staff. There is no cost to you. This workshop would normally cost $200 per person. Successful completion of this workshop counts towards the continuing professional development requirement for online instructors.
Please register with these instructions.
To practice using Zoom in advance of the meeting and test your audio and speakers, you can click this test meeting at any time.
If you have questions please contact Susie Boles at

October – National Cybersecurity Awareness Month

National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA), Cybersecurity Awareness Month, now in its 17th year, strives to educate about cyber risks and general online safety practices.


In this time of increased remote learning and working, it is imperative that the UNCG community invest itself in protecting our online identities, data, and devices. This month, Information Technology Services (ITS) shares tips, best practices, and other cybersecurity resources on how to do just that.

Follow ITS News and ITS social media (Twitter and Facebook) this month to learn about the latest and best cybersecurity tools and techniques.


Student Access to Zoom Recordings

There are two authentication options to view Zoom recording and students must first go through one of these options before gaining access to the recordings either inside or outside of Canvas.

Option 1: BEFORE clicking the recording link, the students must authenticate using their UNCG credentials at by clicking “Sign In” and entering their UNCG login information. THEN they can click the recording link and view the recordings.

Option 2: Authenticate using the Zoom desktop client after clicking the link. For this option you can’t simply type in your UNCG credentials into the Zoom login window as if you have a Zoom account. You must click “Login with SSO” and then when prompted type “uncg” in the next window that asks for the “company domain” and click Continue. Then use your UNCG credentials to login and view the video. This process is also outlined here under the heading “Zoom Desktop Client.”

These two options are the only way to view the videos. UNCG ITS is aware that going through these steps can be problematic and is researching a better alternative, but until then, one of these steps must be followed.

Digital Media Commons Workshops

From UNCG Libraries:

The UNCG Libraries Digital Media Commons (DMC) has a series of workshops coming up:

Interested in creating your own websites? This 10-week series will walk you through HTML and CSS. This series is part self-guided, part directed learning with weekly coding hours. This workshop provides participants tools to develop and enhance their visual literacy, digital scholarship, and digital storytelling skills.



Initiating Panopto and Zoom in the Classroom

Faculty may find the below graphics helpful when accessing Panopto and Zoom on classroom teaching stations. This may not apply to all learning areas but represents what faculty may experience in most ITS installations in learning areas at UNCG. Click images to enlarge.

Basic Camera Installation

Panopto and Zoom infographic

Static Camera Installation

Panopto and Zoom infographic

Auto-tracking Installation

Panopto and Zoom infographic


The College of Visual and Performing Arts (CVPA) provides instructional technology services through individual consultation, online course development assistance, and additional projects as needed. These services are provided to all faculty and staff in the CVPA (Art, Dance, Music, Theatre).

In conjunction with other on-campus offerings, the CVPA is committed to providing faculty with support regarding instructional design, general instructional technology consultation, assistance with technology trends specific to their area in the arts and arts education, and training for tools in their discipline that may be applicable to their instructional or research needs. For a description of services offered, select a tab above.

Instructional Technology Technical Support

For instructional technology technical support, please contact via email: For additional information about Instructional Technology in the College of Visual and Performing Arts, select a tab above. View CVPA ITC Support Docs

Classroom Technology Technical Support

UNCG Information Technology Services (ITS) maintains classroom technology support. For assistance with technology equipment in the classroom press the help button located on the black box of every installed teaching station to speak with a member of ITS. Provide them with as detailed a description as possible and they will be able to assist you further to resolve your problem. View the ITS Classroom Technology – Support page.

CVPA Website Technical Support

Please see the website development information page for assistance with CVPA website requests.

Equipment Requests

A variety of equipment is made available to faculty for check out and temporary use as needed. Please email Daniel Rice with equipment needs.

Data Storage at UNCG

Please review the following policy concerning data classification and storage at UNCG:

Do you have a request that is not related to instructional technology? Please contact 6-Tech.

The College of Visual and Performing Arts Instructional Technology Consultant provides faculty with resources for understanding and applying new and existing technologies in their instruction and learning environments. Individual consultations are provided and directed based on the needs of the faculty and instruction desired. Whether it is the creation of a new online offering or revision of an already developed online course, CVPA ITC services can assist.

Services include (but are not limited to):

  • Suggestions for general course design and workflow
  • Introduction to LMS and SLMS basic course application (using the CVPA Canvas Training Course)
  • Individual consultations for discipline-specific learning tools
  • Introduction to new learning tools based on discipline and need

Additional Resources

If you would like to request a consultation please follow the link below.

Request a Consultation

The CVPA ITC can consult with faculty for review of their existing course. Depending on the needs of the instructor the following topics can be discussed and reviewed for an existing course (as well as a course that is currently under development) but are not limited to:

  • Quality Matters Check List
  • Review for Universal Design and Accessibility

Additional Resources

Request a Consultation

Individual Consultations

Individual consultations are provided for College of Visual and Performing Arts Faculty based on need within each of the Schools. Please contact Daniel Rice at if you wish to schedule an individual consultation. In your email, please provide a brief description of the technology you would like to discuss or have deomonstrated during your consultation. View supported technology in the CVPA.

Request a consultation

Group Settings

If you wish to schedule a group training or workshop please contact with a description of the topic you may wish to discuss or have demonstrated during the training. These types of trainings have worked well at the beginning of the academic year to serve as a refresher for existing technology or introduce newly adopted technology either by CVPA or the University. 

Other Training

ITS provides a rich training schedule throughout the academic year. View the ITS Workshop Schedule if you would like to attend a training session with ITS.

ITS Workshop Schedule

Online Teaching Policies: Office of the Provost

Additional Information