UNCG Online Launches New Accessibility Website

accessibility logoUNC Greensboro invites you to visit its new website, This website will serve as a hub for web accessibility support services and educational resources for faculty, staff and students.

Within the site, you will find detailed, practical how-to guides for making various types of online content accessible, checking existing materials for accessibility, and useful resources such as a syllabus statement about accessibility. You will also find forms for requesting assistance and ordering captions, as well as relevant laws, guidelines, concepts, and on-campus resources and contacts.

This website reflects UNC Greensboro’s commitment to accessibility. For questions and/or feedback regarding the site, or to schedule a session to learn about the site’s key features, contact UNCG Accessibility Coordinator Melanie Eley at


Quality Matters Workshop Invitation

You are invited to participate in the “Applying the Quality Matters Rubric” face-to-face, 1-day workshop at UNCG, which will be taught by certified Quality Matters instructor Dr. Racheal Brooks of NCCU.  In this workshop, you will learn to apply the Quality Matters principles and rubric to online courses.

Cost: Free, with lunch provided
UNCG Online has organized this workshop for UNCG faculty and staff. The Quality Matters workbook, handouts, and lunch will be provided. There is no cost to you.

Who: UNCG faculty and staff, especially those involved in online courses. Limited to 30 participants.

When: 9am-4:30pm on Friday, April 12

Where: Bryan 209 computer lab

Register on by April 1. Please use these registration instructions.

When registering, you will see multiple sessions scheduled; be sure to select the one dated “04/12/2019” to be held at the University of North Carolina at Greensboro as shown below.

Screen Shot 2019-02-26 at 11.55.58 AM.png

Additionally, if the institution is listed more than once in the system, you must ensure your affiliation is with “University of North Carolina at Greensboro” and not “UNCG.” Otherwise, you will not see the training listed.

Spring 2019 Webinar Series

The Spring 2019 webinar series for “Online Learning & Innovation” and “Research & Application” have been scheduled.  These are 30 minute webinars, recorded in Webex Meetings, on online learning and library topics of interest to UNCG faculty, staff, and graduate students.
Webinar series libguide:
  • Graphic Design and Canvas: January 15th 10am
  • Embedding Google Slides in Canvas: February 12th at 1pm
  • Universal Design for Learning: the basics, March 13th at 11am
  • Library Online Tutorials and Research for Students and Instructors, April 4th at 11am
  • Sage Research Methods, January 17th at 1pm
  • Digitalia: ebooks and streaming film, February 13th at 12:30pm
  • OpenRefine: free tool for messy data, March 13th at 1pm
  • Researching with Digital Archives, March 19th at 11am

Turnitin Feedback Studio Training

The Customer Success Consultant at Turnitin will be providing Feedback Studio training for UNCG this Wednesday, September 19th at 10:30am. If you are a current Turnitin user or are interested in learning about Turnitin, please use the registration link below:

If you have not used Turnitin and would like to know more, visit the general information site here or contact me at

See the latest CVPA tech news here.

Upgrades to Webex for All UNCG Users

ITS has rolled out several upgrades to Webex services for all users at UNCG.

From ITS

We are excited to announce some upcoming enhancements to the UNCG Webex experience! As of September 12 , many new features will be available to faculty, staff, and students, including toll call-in for all sessions, unlimited recording storage in Webex, support for the Webex Web App (including meeting access for Chrome OS users), and more.

Naming and Branding

In a previous update, Cisco rolled out changes to naming. “WebEx” is now “Webex” – no more capital E. And, each Webex platform no longer contains the “Center” term – Webex Meeting Center became Webex Meetings, and so forth. These changes took effect in late July 2018.

Unified Environment

Previously, students accessed Webex via an entirely separate URL and platform from faculty and staff ( vs. Now, all users (faculty, staff, and students) will access Webex at the same URL – (or The old Webex environment for students has been retired.

As such, there is no longer the need for any users to opt-in to the Webex service. All faculty, staff, and students will be given accounts in Webex automatically, in a manner similar to other UNCG services (like Google and Canvas).

Toll Call-In

All Webex sessions will now include the option for users to call in to the audio conference via telephone, instead of via computer (VoIP). While VoIP will still provide the best quality connection, this additional option will provide more flexibility for users who do not have reliable Internet connections, but still need to join their Webex sessions.

All new Webex sessions created on or after today will utilize toll call-in. Any existing Webex sessions (scheduled prior to today) will perform with the same feature set with which they were set up (meaning no call-in). To utilize toll call-in on previously-scheduled sessions, users should delete and re-schedule the sessions (if using Webex in Canvas), or edit the session and use Webex Audio instead of VoIP Only (if using Webex directly via the web portal).

Webex Web App

Sessions conducted with Webex Meetings or Webex Events may now leverage the new Webex Web App, which is an alternate method for joining the session directly from a supported web browser. The “traditional” client-based Webex platform will continue to be available, and will provide the most feature-rich Webex experience, but the Web App offers a slimmer, more modern option for users who do not need the “advanced” features of Webex. The Web App does not require users to download a plugin at all, and can perform most basic Webex functions – including audio and video conferencing, content sharing, chat, and more – directly in the web browser.

Since the Webex Web App allows users to join directly from a web browser, this additionally allows users who are on Chrome OS devices (Chromebooks, for example) to join Webex sessions.

For full documentation on the Webex Web App, visit the following links:

Enhanced Webex Experience for Student Hosts

The old Webex experience for student hosts provided access to a simplified version of the Webex Meetings platform – meetings were limited to 8 users, and recording was only possible on a Windows computer, to the local hard drive (WRF format).

The new Webex experience for student hosts will match the experience for faculty and staff hosts, providing them access to the full, robust feature set of every Webex platform. Students will gain access to new platforms (Webex Training, Webex Events, and Webex Support), and enjoy new features such as increased attendee capacity (1000 participants), network-based recording (ARF format), and telephone dial-in.

SIP URI Device Dialing

Webex sessions can now include devices that support the SIP URI standard. This includes Cisco conferencing devices like the Room Kit, or Webex Board, but supports any device that is SIP-capable (many Android devices and soft phones can do this as well).

This feature will allow UNCG users to potentially expand the Webex experience beyond computers and mobile devices.

Modern View Web Interface Availability

When scheduling/managing Webex sessions directly at, users now have the option to enable the “Modern View” interface. Modern View is a different layout for the Webex web portal, which aims to reorganize the web page for better efficiency and clarity.

This is the first step of UNCG’s gradual roll-out of this feature – Modern View is now available for all users as an opt-in feature, which can be reverted at any time. At a later date, Modern View will become the default, with a fallback to Classic View still available. Finally, Modern View will eventually replace the Classic View entirely.

Turnitin Service Alert

If you are a user of Turnitin you may have experienced a disruption this morning:

Service update

You might have experienced intermittent issues caused by a service disruption affecting the performance of Turnitin and TurnitinUK.

When did this happen?

PDT August 29th 01:13 – 03:15

BST August 29th 09:13– 11:15

AEST August 29th 18:13– 20:15

Issue now resolved. 

Canvas Service Latency

From ITS:

Canvas experienced latency issues, preventing users from being able to login from approximately 7:45-8:15pm. Canvas posted information about its service on its status page. Information Technology Services (ITS) will continue to monitor the situation, but it appears the problems are resolved at this time.

If you have questions or are still experiencing issues, please contact 6-TECH at (336) 256-TECH (8324) or

WebEx Training Sessions

ITS has scheduled several Intro to Webex workshops for the Fall 2018 semester. There will be two sessions online (via Webex) and one in-person. To register for a workshop visit this ITS page.

From ITS:
This workshop will prepare users to use Webex for meetings both within and independently from academic courses at UNCG. Topics covered will be account activation, accessing the Webex portal, scheduling meetings, and basic meeting hosting in both Webex Meetings and Webex Training. PLEASE BRING HEADPHONES! 


Please direct questions to:

Daniel E. Rice
Instructional Technology Consultant
College of Visual and Performing Arts | 100 McIver St |

WebEx – Mac OS Warning Message

MacOS users of WebEx may begin to see a warning message when opening a WebEx session.

Cause: Mac OS 10.13.4 is now starting to warn users about applications that use 32-bit architecture, instead of the preferred 64-bit.

Resolution: This is simply a warning message, and by clicking “OK” users can continue using Webex normally.

There is no cause for concern and will only affect users on Mac OS 10.13.4. This is an issue that Cisco acknowledges and is working to fix.

WebEx Screenshot

New Canvas Gradebook

Instructure has enabled a new Gradebook with added functionality and features. While faculty are able to access this new Gradebook, please note that the feature is still in beta. Faculty may enable the new Gradebook (follow the steps below) but note that Instructure may still adjust features before final release. This Gradebook will eventually replace the existing Gradebook. A transition date has not been set by UNCG ITS.

NOTE: You cannot switch back to the current Gradebook if you enable late policies or even manually adjust the labels in the Grade Detail Tray. Once you have done one of these two things, the feature option in the course will not allow you to return to the old Gradebook. Late policies do not transfer to the old Gradebook. In affected courses, the course-level feature option may take up to 1 hour to display the status change. If you currently use the gradebook export/import functions or treat ungraded as zero, it is recommended that you do NOT enable the new gradebook as these functions are not yet available.

Faculty will find the following new features:

  • Drag and drop columns; increase width of columns
  • New menus for settings and sorting options
  • Additional filtering options
  • Late and missing flags with automatic deduction policies
  • Grade detail tray which displays a grading summary by assignment and student

View the new Gradebook guide to assist you in the transition. Also visit the New Gradebook FAQ.

Enabling the new Gradebook

In your course, go to Settings – click the Feature Options tab – then click the toggle for New Gradebook.

UTLC Online Learning – Level One

The University Teaching and Learning Commons (UTLC) has opened registration for their Online Learning Level One, second Spring 2018 session and Summer 2018 session for faculty.

From UTLC:

Designing an online course can be a challenging process, but it does not have to be. That’s why we created Online Learning Level One. Together we can help you create a pedagogically-sound, technologically-strong online course for an upcoming semester.

This 8-week online course will give you guidance on how to start and complete the online course design process. A facilitator will give you feedback and suggestions every week of the course. After you register below, you will receive notification that you have a development site in your Canvas account. This development site is where you will create your online class.

This course has two upcoming start dates.

Second Session Spring 2018: March 12 – May 4
Let us help you get you ready to teach online this summer.
Register for Second Spring 2018 Session

Summer 2018 Session: June 4 – August 3
(Please note that no course work is due between July 2nd – 8th due to the July 4th holiday.)
Let us help you get ready to teach online during the 2018-2019 academic year.
Register for Summer 2018 Session

Arc Webcam Capture

Arc logoCVPA Faculty and Staff,

For those of you who use Arc, in the latest release, Instructure has enabled webcam capture for creating local video for use in the Arc Video Library. Read more about this new feature in the Arc Release Notes here. Please note that webcam capture is limited to the Chrome and Firefox browsers currently.

If you have additional questions please contact Daniel Rice,